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Castle Creations MAMBA XLX 2, 8S, 33.6V ESC, 20A PEAK BEC W/2028-1100KV CC010-0167-02

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SKU: P-CC010-0167-02

£607.49
£607.49
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Description

Product OverviewEngineered from the ground up, the Mamba XLX2 is packed with a potent combination of hardware and software advancements, sensored performance, CRYO-DRIVET and waterproof design that will set a new standard for high performance power systems. The Mamba XL family is well known for its extreme performance capabilities. The XLX2 pays homage to the legacy of its predecessors and exceeds their performance on all levels.

The Mamba XLX2 and 2028-1100kv combo is designed for the most extreme and demanding RC applications. The massive motor and high power ESC are capable of pushing vehicles and drivers to their limits and beyond. This is the perfect combo for vehicles weighing up to 30 lbs and up to 8s LiPo.

CRYO-DRIVET, Castle's proprietary breakthrough technology integrates unique software and dedicated hardware to reduce heat and dramatically increase performance. Thousands of times per second, the XLX2 software minimizes the amount of time the electrical components spend generating heat. These software advancements work in parallel with an open housing design which enables increased directional airflow to cool critical components. With the combination of a new 50mm fan and forged elliptical fin heatsink, the XLX2 maximizes airflow throughout the system, taking thermal performance to a whole new level. The results are more power handling, cooler ESC temperatures and longer runtimes and for ultra-high performance.You can easily optimize the ESC for any driving condition, from rugged terrain to smooth pavement to the perils of rock and gravel. Create, save and download setup profiles through the Castle Link Programming Suite on your WindowsT PC, or wirelessly with the convenience of the new B-LinkT BluetoothT Adapter and Castle Link app for Android or iOS.

Additional tuning flexibility awaits you with on-the-fly adjustments from your transmitter via the Auxiliary wire. Simply connect the white signal wire to an open radio channel, and enable the feature in Castle Link by selecting what Auxiliary function you would like to use. Access programming parameters such as Torque Control, Max Brake or Max Throttle.

SENSORED 1/5TH SCALE IS HERE! Pairing the Mamba XLX2 with the Castle 4-POLE 12-SLOT SENSORED 2028-1100KV will allow heavy, high speed rigs to experience controllable low-end ranges without sacrificing power, punch or speed. SmartSenseT mode uses the motor's sensors to start the motor to provide smooth starts, excellent torque, and low-speed drivability. Once the motor is spinning, it seamlessly transitions to Castle's ultra-efficient sensorless mode. You'll put more power to the ground, where it should be, instead of wasting it through raw heat and RPMs.

Mamba XLX2 Features
  • Input Voltage Range 3S-8S LiPo (33.6v max)
  • Sensorless, Sensored, SmartSenseT and Brushed Running Modes
  • Powerful Integrated 20A Peak Adjustable BEC (5.25V-8.0V)
  • CRYO-DRIVE Technology minimizes the amount of time the ESC's electrical components spend generating heat, resulting in improved thermal performance during partial throttle operation where the majority of driving occurs
  • ESC is housed in a rugged CNC aluminum case and potted in waterproof epoxy to protect the electronics and promote efficient heat transfer
  • Premium forged heatsink with elliptical fins for superior air flow and increased heat dissipation
  • Oversized factory equipped thermally controlled 50MM cooling fan
  • Compatible with S.BUS2 Telemetry Link and Futaba T4PX, T7PX and T7PXR transmitters
  • Mounting holes located in bottom of aluminum case for affixing to your vehicle
  • Waterproof design for all weather conditions
  • Data logging capability to capture and record performance data from your vehicle
  • Auxiliary wire functionality for "on-the-fly" adjustments using your transmitter
  • Audible alerts for easy diagnosis of common issues such as motor-over-temperature and low-voltage cutoff
  • Convenient transmitter programming for six common adjustable settings including cutoff voltage and drag brake
  • Easily tune and update ESC with USB and BluetoothT programming options
  • Castle Link USB programming kit (coupon included with purchase)
  • Optional smartphone-based programming with the B-LINKT Bluetooth Adapter (sold separately and Castle Link all available on Google Play or Apple App Store)


Motor Features
  • 4-POLE 12-SLOT sensored design that boasts exceptional efficiency and produces less heat
  • Proprietary stator winding produces low internal resistance for a cooler running motor
  • Dual sensor ports to ensure optimal installation in your large-scale vehicle
  • Oversized NMB bearings and vibration dampening system ensure the longest possible bearing life
  • High-strength, high-temperature grade neodymium sintered magnets combined with high-strength Kevlar wrap ensures the integrity of the rotor is not compromised during harsh running conditions and high RPMs


Mamba XL2 Combo Comes with:
  • Mamba XLX2 ESC
  • 2028-1100kv Sensored Brushless Motor
  • 300mm Direct Connect Sensor Wire
  • Mamba Decals
  • Motor connection wire, bullets and shrink
  • Mamba XLX2 Quick Start Guide
  • Sensor port dust cover
  • Coupon for free Castle Link USB


Extended FeaturesCastle's newest software technology, CRYO-DRIVE minimises the amount of time the ESC's electrical components spend generating heat by optimally controlling which components are being used while driving the motor. This is happening thousands of times per second, which greatly reduces the rate at which the ESC heats up. This results in significantly improved thermal performance during partial throttle operation where the majority of driving occurs. Your setup will be able to handle higher gear ratios, in heavier vehicles, with longer runs.

When paired with a Castle 4-POLE 12-SLOT SENSORED MOTOR SmartSenseT software, enabled by default in the Castle Link Programming Suite, will use the motor's sensors to provide smooth starts, excellent torque, and low-speed drivability. Once the motor is turning, it seamlessly transitions to Castle's ULTRA-EFFICIENT sensorless mode with electric timing. Smooth sensored startups and high-efficiency sensorless running makes the Mamba XLX2 system produce more power and less heat. QUIETSENSET is an innovative advancement in the design of sensored motors to deliver the highest precision and most efficient startup.

The Mamba XLX2 allows "on-the-fly" adjustments to be made through the AUX wire once enabled in Castle Link. Once you have selected an AUX wire function, that setting can then be tuned from your transmitter while driving. Torque control, max throttle, max brake and drag brake adjustments are a sampling of the available modes. This real-time tuning allows you to quickly and easily fine-tune your system.

Enabled by default, the Mamba XLX2 captures and records performance data from your vehicle. This allows you to view a detailed turn-by-turn record of what your ESC actually experienced during the run. You will be able to record real-time data such as motor RPM, battery current and voltage, ESC and motor temperature, throttle input, and more. Download and analyze the collected data via Castle Link and make adjustments to maximize both performance and battery life.

For over 20 years Castle engineers have been setting the bar for industry leading software functionality. The Castle Link Programming Suite is your ticket to creating the perfect setup. To gain access to the host of tuning parameters, simply redeem the coupon for the Castle Link adapter included with your Mamba XLX2 purchase and download the simple to install software from our website and you are ready to personalize your controller's settings. You can now wirelessly program your ESC with the free Castle Link Mobile App and the purchase the B-Link Bluetooth Adapter.

You can now WIRELESSLY PROGRAM settings with the free Castle-Link app available on the Apple App store or Google Play for Android devices and the Castle B-LinkT BluetoothT Adapter (sold separately). It is compact and lightweight installed in your vehicle, for anytime programming!

Mamba XLX2 is telemetry ready, which means owners of Futaba T4PX, 7PX and T7PXR Transmitters will be able to purchase the Castle Creations Telemetry Link for S.BUS2. Real-time data such as ESC temperature, voltages, and RPM can be monitored to ensure performance advantages and spare you the "unknown" parameters that all R/C enthusiasts experience at some point. Telemetry data provides another level of protection and can increase performance.

Housed in a rugged CNC-machined aluminum case and then potted in waterproof epoxy. This not only protects the electronics but ensures any heat generated in the controller can easily be dissipated through the case.

Mamba XLX2 features Audible Alerts that will notify you via audible chimes of possible issues with calibrations and error conditions to help diagnose problems .

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

Product OverviewEngineered from the ground up, the Mamba XLX2 is packed with a potent combination of hardware and software advancements, sensored performance, CRYO-DRIVET and waterproof design that will set a new standard for high performance power systems. The Mamba XL family is well known for its extreme performance capabilities. The XLX2 pays homage to the legacy of its predecessors and exceeds their performance on all levels.

The Mamba XLX2 and 2028-1100kv combo is designed for the most extreme and demanding RC applications. The massive motor and high power ESC are capable of pushing vehicles and drivers to their limits and beyond. This is the perfect combo for vehicles weighing up to 30 lbs and up to 8s LiPo.

CRYO-DRIVET, Castle's proprietary breakthrough technology integrates unique software and dedicated hardware to reduce heat and dramatically increase performance. Thousands of times per second, the XLX2 software minimizes the amount of time the electrical components spend generating heat. These software advancements work in parallel with an open housing design which enables increased directional airflow to cool critical components. With the combination of a new 50mm fan and forged elliptical fin heatsink, the XLX2 maximizes airflow throughout the system, taking thermal performance to a whole new level. The results are more power handling, cooler ESC temperatures and longer runtimes and for ultra-high performance.You can easily optimize the ESC for any driving condition, from rugged terrain to smooth pavement to the perils of rock and gravel. Create, save and download setup profiles through the Castle Link Programming Suite on your WindowsT PC, or wirelessly with the convenience of the new B-LinkT BluetoothT Adapter and Castle Link app for Android or iOS.

Additional tuning flexibility awaits you with on-the-fly adjustments from your transmitter via the Auxiliary wire. Simply connect the white signal wire to an open radio channel, and enable the feature in Castle Link by selecting what Auxiliary function you would like to use. Access programming parameters such as Torque Control, Max Brake or Max Throttle.

SENSORED 1/5TH SCALE IS HERE! Pairing the Mamba XLX2 with the Castle 4-POLE 12-SLOT SENSORED 2028-1100KV will allow heavy, high speed rigs to experience controllable low-end ranges without sacrificing power, punch or speed. SmartSenseT mode uses the motor's sensors to start the motor to provide smooth starts, excellent torque, and low-speed drivability. Once the motor is spinning, it seamlessly transitions to Castle's ultra-efficient sensorless mode. You'll put more power to the ground, where it should be, instead of wasting it through raw heat and RPMs.

Mamba XLX2 Features
  • Input Voltage Range 3S-8S LiPo (33.6v max)
  • Sensorless, Sensored, SmartSenseT and Brushed Running Modes
  • Powerful Integrated 20A Peak Adjustable BEC (5.25V-8.0V)
  • CRYO-DRIVE Technology minimizes the amount of time the ESC's electrical components spend generating heat, resulting in improved thermal performance during partial throttle operation where the majority of driving occurs
  • ESC is housed in a rugged CNC aluminum case and potted in waterproof epoxy to protect the electronics and promote efficient heat transfer
  • Premium forged heatsink with elliptical fins for superior air flow and increased heat dissipation
  • Oversized factory equipped thermally controlled 50MM cooling fan
  • Compatible with S.BUS2 Telemetry Link and Futaba T4PX, T7PX and T7PXR transmitters
  • Mounting holes located in bottom of aluminum case for affixing to your vehicle
  • Waterproof design for all weather conditions
  • Data logging capability to capture and record performance data from your vehicle
  • Auxiliary wire functionality for "on-the-fly" adjustments using your transmitter
  • Audible alerts for easy diagnosis of common issues such as motor-over-temperature and low-voltage cutoff
  • Convenient transmitter programming for six common adjustable settings including cutoff voltage and drag brake
  • Easily tune and update ESC with USB and BluetoothT programming options
  • Castle Link USB programming kit (coupon included with purchase)
  • Optional smartphone-based programming with the B-LINKT Bluetooth Adapter (sold separately and Castle Link all available on Google Play or Apple App Store)


Motor Features
  • 4-POLE 12-SLOT sensored design that boasts exceptional efficiency and produces less heat
  • Proprietary stator winding produces low internal resistance for a cooler running motor
  • Dual sensor ports to ensure optimal installation in your large-scale vehicle
  • Oversized NMB bearings and vibration dampening system ensure the longest possible bearing life
  • High-strength, high-temperature grade neodymium sintered magnets combined with high-strength Kevlar wrap ensures the integrity of the rotor is not compromised during harsh running conditions and high RPMs


Mamba XL2 Combo Comes with:
  • Mamba XLX2 ESC
  • 2028-1100kv Sensored Brushless Motor
  • 300mm Direct Connect Sensor Wire
  • Mamba Decals
  • Motor connection wire, bullets and shrink
  • Mamba XLX2 Quick Start Guide
  • Sensor port dust cover
  • Coupon for free Castle Link USB


Extended FeaturesCastle's newest software technology, CRYO-DRIVE minimises the amount of time the ESC's electrical components spend generating heat by optimally controlling which components are being used while driving the motor. This is happening thousands of times per second, which greatly reduces the rate at which the ESC heats up. This results in significantly improved thermal performance during partial throttle operation where the majority of driving occurs. Your setup will be able to handle higher gear ratios, in heavier vehicles, with longer runs.

When paired with a Castle 4-POLE 12-SLOT SENSORED MOTOR SmartSenseT software, enabled by default in the Castle Link Programming Suite, will use the motor's sensors to provide smooth starts, excellent torque, and low-speed drivability. Once the motor is turning, it seamlessly transitions to Castle's ULTRA-EFFICIENT sensorless mode with electric timing. Smooth sensored startups and high-efficiency sensorless running makes the Mamba XLX2 system produce more power and less heat. QUIETSENSET is an innovative advancement in the design of sensored motors to deliver the highest precision and most efficient startup.

The Mamba XLX2 allows "on-the-fly" adjustments to be made through the AUX wire once enabled in Castle Link. Once you have selected an AUX wire function, that setting can then be tuned from your transmitter while driving. Torque control, max throttle, max brake and drag brake adjustments are a sampling of the available modes. This real-time tuning allows you to quickly and easily fine-tune your system.

Enabled by default, the Mamba XLX2 captures and records performance data from your vehicle. This allows you to view a detailed turn-by-turn record of what your ESC actually experienced during the run. You will be able to record real-time data such as motor RPM, battery current and voltage, ESC and motor temperature, throttle input, and more. Download and analyze the collected data via Castle Link and make adjustments to maximize both performance and battery life.

For over 20 years Castle engineers have been setting the bar for industry leading software functionality. The Castle Link Programming Suite is your ticket to creating the perfect setup. To gain access to the host of tuning parameters, simply redeem the coupon for the Castle Link adapter included with your Mamba XLX2 purchase and download the simple to install software from our website and you are ready to personalize your controller's settings. You can now wirelessly program your ESC with the free Castle Link Mobile App and the purchase the B-Link Bluetooth Adapter.

You can now WIRELESSLY PROGRAM settings with the free Castle-Link app available on the Apple App store or Google Play for Android devices and the Castle B-LinkT BluetoothT Adapter (sold separately). It is compact and lightweight installed in your vehicle, for anytime programming!

Mamba XLX2 is telemetry ready, which means owners of Futaba T4PX, 7PX and T7PXR Transmitters will be able to purchase the Castle Creations Telemetry Link for S.BUS2. Real-time data such as ESC temperature, voltages, and RPM can be monitored to ensure performance advantages and spare you the "unknown" parameters that all R/C enthusiasts experience at some point. Telemetry data provides another level of protection and can increase performance.

Housed in a rugged CNC-machined aluminum case and then potted in waterproof epoxy. This not only protects the electronics but ensures any heat generated in the controller can easily be dissipated through the case.

Mamba XLX2 features Audible Alerts that will notify you via audible chimes of possible issues with calibrations and error conditions to help diagnose problems .

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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